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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carlos Pinheiro Guimaraes

February 12, 2024

5  out of  5 rating by Carlos Pinheiro Guimaraes
"I work with this team since they were a tiny little office. I am very glad to see them growth and do the service they do. They really make insurance easy from choosing the right policy to processing claims. They are always there with premium service when I need. I highly recommend their services."
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Stone Martin

July 8, 2023

5  out of  5 rating by Stone Martin
"Randy was my insurance agent for almost three years and was always helpful and quick to respond to any of my inquiries."
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Wenna Qin

June 9, 2023

5  out of  5 rating by Wenna Qin
"I have my car and renters insurance with Randy. The people are helpful and responsive. It has been a great experience working with them so far."
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Izabela Mauricio Rezende

May 16, 2023

5  out of  5 rating by Izabela Mauricio Rezende
"Always promptly attended my requests. He also found the best cover with the best rates."
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April 9, 2023

2  out of  5 rating by Mehdi AMINI
"Terrible advice from their staff, and not happy with the follow-up either. We were in a move and in temporary housing for a couple of month, when I notified them that our car would be stored in a different location they called me and asked if they should cancel our renter coverage in the meantime. I agreed thinking I'd save a few bucks, but instead my premium **increased**!! They are still struggling to clearly explain it, and won't really own their mistake. Not happy about all this."
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Saman Fazaeli

March 17, 2023

5  out of  5 rating by Saman Fazaeli
"I have my renters insurance with Randy Chang. Great people to work with. Responsive and take action promptly for you request."
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Bradley Bowles

August 11, 2022

5  out of  5 rating by Bradley Bowles
"I'm new to the Mountain View area and needed help transferring other State Farm policies to my new address - I received prompt and professional assistance!"
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Dr. Achal Garg

December 25, 2021

1  out of  5 rating by Dr. Achal Garg
"I recently moved from another state and was looking for a local State Farm agent for my car policies. After googling names of the agents, I decided to call Randy Chang's office. After few rings I heard click sound, someone on the other side just disconnected the call. Assuming it might be an error, I called again. This time, no answer. After an hour, called his office third time. This time someone answered the phone. After taking my details, she told me that someone will call me back. It's been 4 days I am still waiting to get a call from Randy Chang's office. In my 32 years with State Farm I have worked with many agents. I have always found them highly professional and responsive. I have never met a State Farm agent who never returned a customer's call. It is a very disappointing experience."
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Richard Chen

May 20, 2021

5  out of  5 rating by Richard Chen
"Randy and his team are extremely professional and have always gone the extra mile to help us. We have been long time customers with Randy and only have positive things to say about the team and service. I would highly recommend Randy and his team for your insurance needs."
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Monica Castaneda

January 27, 2020

5  out of  5 rating by Monica Castaneda
"My Experience with State Farm was Excellent! The process for getting Renters Insurance was fast and affordable. I will definitely refer my friends and family to State Farm. 😊"
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Denise Serrano

January 14, 2020

5  out of  5 rating by Denise Serrano
"Incredible best rate ever and they accept my pitbull"
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ls meade

January 9, 2020

5  out of  5 rating by ls meade
"The staff were very competent, knowledgable, and helpful, as well as fast!"
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Michelle Royale Vidal

December 16, 2019

5  out of  5 rating by Michelle Royale Vidal
"Best insurance experience of my life. Super knowledgeable. Gave us the best coverage at the best rate for our home."
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Cristina Miyar

December 13, 2019

5  out of  5 rating by Cristina Miyar
"Randy is very responsive and competent. He is very easy to work with."
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November 14, 2019

5  out of  5 rating by Sandy
"I switched my renters insurance to State Farm because they offered better rates. They were very friendly and answered all of my questions."
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October 25, 2019

5  out of  5 rating by CUNPU BO
"Randy provides really good personalized insurance suggestions for me, and is very professional and efficient with dealing the my new home load; Highly recomment!"
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Paul Gladston

October 25, 2019

5  out of  5 rating by Paul Gladston
"Randy and Greg provided outstanding service at very competitive rates. Always fearful of pressure selling but I have to admit it was a pleasure and easy getting the right coverage for me. I would recommend Randy's team to anyone."
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Keith Moreau

September 13, 2019

5  out of  5 rating by Keith Moreau
"Randy and his team were perfect in every aspect. I had personal, home and business insurance with a number of different companies, and when I needed to add additional business insurance because my carrier didn't support what I needed Randy jumped to the rescue, insuring my personal and business needs fully as well and saving me a TON of money. He was so professional, responsive and honest. I'm so happy that I found Randy Chang, State Farm Insurance Agent!"
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Gaelen H

September 11, 2019

5  out of  5 rating by Gaelen H
"Needed to call in to give new payment information, for my auto-pay, which occurs mid-month. Lillian helped me out (I needed to change some things) and was so very pleasant! I have had State Farm as my car insurance and life insurance (for a minor) for about 7 years now, and I am so pleased with the way they conduct their business. The agents are always friendly and professional, and willing to help! So...I am REALLY happy I could fill out this survey, related to my interactions with Lillian this afternoon! :-) :-) :-)"
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Lynna & Tim Kim

September 10, 2019

5  out of  5 rating by Lynna & Tim Kim
"Randy and his team have always come through for all my insurance needs. Thank you for always taking great care of me and my family."
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Midori Chun

August 23, 2019

5  out of  5 rating by Midori Chun
"Very professional, great personality, easy to get information. A delightful experience, nice to have an agent and assistant that set me up with everything I needed. Been with State Farm for over 35 years, best office by far!"
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Melissa Lombardi

August 19, 2019

5  out of  5 rating by Melissa Lombardi
"This office really goes above and beyond. Always respond promptly and are sincerely helpful."
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Chris Sample

August 16, 2019

5  out of  5 rating by Chris Sample
"The State Farm team was helpful in getting me the policy I was looking for. Plus, the prices were very reasonable. Highly recommend."
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Yuwen Tan

July 12, 2019

5  out of  5 rating by Yuwen Tan
"Randy and Louann are very helpful and always respond in time!"
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Stefan Hall

June 24, 2019

3  out of  5 rating by Stefan Hall
"100% solid service. Just docking a star because when we started looking into the options for base cost insurance, while bumping up the liability up, the person helping me stopped searching after bumping to 500k liability, and never checked beyond that while I was still at the base cost. My belief is that they were trying to get out of higher liability insurance coverage. It's possible they were just not being transparent and did finish the search, but I'm not particularly happy with the feeling it left me and it seems to be standard practice in the area. That's my only complaint. Please be more transparent about what my other options would have cost me, because I'm typically one of your best kinds of customers. Good credit, zero issues. Update: Received additional charges that I can see are past due after paying in full for my named non owners car insurance policy I was unaware of. I now don't know if I'm covered and was planning to rent a car this weekend for the first time. This is garbage not even receiving an email notification that there's an issue. I guess that about cancels my weekend plans. Thanks StateFarm. I'm looking forward to seeing what kind of late fees you've also stuck me with after charging me extra. Sorry about the rant everyone. They do a decent job of helping you out, but they're behind the times and that doesn't work with my lifestyle."